Order FAQs

Can I amend my order?

We may not always be able to amend an order once it has been placed, but please contact us and we will do our best to help.

When will my order be despatched?

We aim to despatch orders received by 12.30pm on the same day (Monday - Friday). Despatch times may vary slightly during a promotion.

I want to cancel my order, how do I do this?

If you wish to cancel your order please contact us with details of your cancellation and your order no.

I’m missing an item from my order, what do I do?

Please contact us with details of your order including your order no.

What do I do if I receive a faulty item in my order?

If your goods are damaged or faulty, please contact us within 3 working days of receipt of your order. Please include details of your order including your order no.

I have an incorrect item in my order, what do I do?

Please contact us with details of your order including your order no.